GENERAL TERMS AND CONDITIONS
Preamble 1. You and Your capacity 2. Opening an account 3. Credit Checking and Age Verification 4. Username, password, PIN & Customer Information 5. Deposits and Withdrawals 6. Freezing and Closing an account 7. Dormant accounts 8. Security 9. Promotional offers 10. Telephone bets 11. Normal ‘trading’ hours 12. Placing your bets 13. Valid bets and wagers 14. Odds Comparison Sites 15. Complaints and Disputes 16. Fraud 17. Self-exclusion 18. Liability 19. Intellectual Property 20. Governing Law and jurisdiction 21. Collusion 22. “Unfair Advantage” Programs 23. Additional Terms The Gala Coral Group of Companies provides a complete suite of betting and gaming products. The following terms and conditions (the “Terms and Conditions”) govern the use of all Gala Coral Group online and interactive products and services and all relationships with our associated companies. Within the Terms and Conditions are General Terms & Conditions, which apply to all the products and services we offer. They are issued in conjunction with Specific Rules and the HELP section which are organised by reference to whichever of our products and services are being enjoyed. ANY REFERENCE TO “TERMS AND CONDITIONS”, THEREFORE, IS DEEMED TO INCLUDE THE GENERAL TERMS AND CONDITIONS AND ANY APPLICABLE SPECIFIC RULES AND THE HELP SECTION. To the extent there is any inconsistency between the General Terms and Conditions and any of the Specific Rules, the Help Section or the Privacy Policy or any document referred to herein, then the General Terms and Conditions shall prevail. The following list is the categories of products and services we provide and which of our companies provides them. The products and services may be available on some but not all of our websites.  Throughout these Terms and Conditions, any reference to "the Company", "we", or "us" refers to the Gala Coral Company noted below as being the company operating the relevant product or service. All such companies are subsidiaries of Gala Coral Group Limited. The “Website/s” means www.coral.co.uk, www.eurobet.com, www.galabingo.co.uk and www.galacasinos.co.uk and any other website we may run from time to time and also includes all interactive play on Gala TV which is located on satellite Channel 841.    The products and services listed below are available across our Websites, so if you cannot find the product or service on the Website you are currently on then please check across our other Websites. Products And Services Gala Coral operating Company Sports Betting Eurobet UK Limited Contact address: Eurobet House, 10-24 Church Street West, Woking, Surrey, GU21 6HT. Registered address: Glebe House, Vicarage Drive, Barking, Essex, IG11 7NS Poker   Third Party Licensed Casino Eurobet (Gibraltar) Limited Contact address: Eurobet House, 10-24 Church Street West, Woking, Surrey, GU21 6HT. Bingo Gala TV Games (including Virtual Sports) In-House Designed Casino Gala (Alderney) Limited Contact address: Eurobet House, 10-24 Church Street West, Woking, Surrey, GU21 6HT. When using our products or services you will be dealing with one of the above-listed Gala Coral companies and will be subject to the relevant Specific Rules.  Each of them is licensed and regulated.  Gala (Alderney) Limited is fully licensed under the relevant laws of the States of Alderney and regulated by the Alderney Gambling Control Commission. Eurobet (Gibraltar) Limited is fully licensed under the relevant laws of Gibraltar and regulated by the Gibraltar Regulatory Authority. Eurobet UK Limited is fully licensed under the relevant laws of England and Wales and regulated by the UK Gambling Commission. Applicability of these Terms and Conditions YOU SHOULD READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING WITH US, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, TRANSACTION DATA, SPECIFIC RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF OUR PRODUCTS AND SERVICES.  WE WILL NOT FILE OUR CONTRACT WITH YOU AND SO YOU SHOULD PRINT IT OUT FOR YOUR RECORDS.  Every Customer (a “Customer” or “you”) is deemed to have accepted these Terms and Conditions by checking the box on the registration form and clicking “Proceed”. By agreeing to these Terms and Conditions and/or by continued use of our Websites, the Customer is bound by these Terms and Conditions and our Privacy Policy, which is incorporated by reference into these Terms and Conditions. We reserve the right to amend these Terms and Conditions. However, we will make reasonable efforts to ensure that any significant changes to these Terms and Conditions will be notified to the Customer by an appropriate method (for example, by email or via a prominent notice on the Website). It remains the Customer’s responsibility to periodically check the Terms and Conditions to ensure that they continue to agree with them and Customers are advised to check these Terms and Conditions when they use the Website. Your continued use of any of our Websites will be deemed to be your acceptance of the Terms and Conditions and privacy policy and any changes to them. Any bets or wagers received (but not settled) prior to the time of amendment of our Terms and Conditions will be subject to the pre-existing Terms and Conditions. If you do not accept any amendments to our Terms and Conditions, you should refrain from using our products and services as any such use will be subject to the amended Terms and Conditions. These Terms and Conditions are effective from 1 September 2007 and supersede all previous Terms and Conditions. Your attention is drawn to our Privacy Policy, which describes how we deal with and protect your personal information and by accepting these Terms and Conditions you are also acknowledging and accepting that policy.  You will note that when you register you are asked to indicate on the registration form whether you consent to receive marketing literature either from us, our partners or selected third parties.  As well as your accepting our privacy policy generally, you also acknowledge that we are entitled to share your personal information with regulators, sports bodies (including the police) and authorised bodies for the purpose of investigating fraud, money laundering or sports integrity issues.
1. You and Your capacity
1.1 As a condition of your opening an account with us and using any products or services provided by us, you warrant and represent to all the members of the Gala Coral Group that you are over the age of 18 and have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us. You are reminded that it may be an offence for you to participate in gambling if you are under 18 years of age. If you are located in the United Kingdom and under 18 years of age, you are committing an offence if you use our services. 1.2 It is your responsibility to ensure compliance with your applicable local or national laws before registering with us and/or before dealing with us. Our services are only available to those individuals who are residents in those countries listed in the “Country” dropdown menu on the registration form and which accepts a registration to occur. 1.3 We do not accept any responsibility to you for your breach of any applicable local or national laws. You acknowledge that there may be specific laws in your country, place of residence, or the place where your bets or wagers are placed, which prohibit betting and/or gaming (collectively, “gambling”). You warrant to us that you will not access our Websites from within a jurisdiction that prohibits such gambling. Further, you warrant to us that you will not access or register on any of our Websites, at any time, if you are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location). We reserve the right, for whatever reason and at any time, to close your account or suspend access to our websites for Customers who are found to be in breach of this requirement. We also reserve the right to block any territory for any reason. 1.4 You agree that using our Websites whilst located within the United States (and its territories and dependencies) and any other jurisdiction in which it is unlawful to use our Website or from where we have restricted access to our Website is strictly prohibited and that no winnings shall be paid to you in respect of any products or services used whilst you are located within the United States or any such other jurisdiction. We have the right to terminate your account and refuse any and all current or future bets or game play if we suspect or know that you have played on our websites whilst located within the United States or any such other jurisdiction in which it is unlawful to use our website or from where we have restricted your access. 1.5 You understand that by using our products and services you may lose money and you accept full responsibility for such losses. 1.6 Customers are not required to participate on any of our products or services and such participation if elected by a customer is at the customer's sole option, discretion and risk. The use of any software (whether electronically obtained or obtained by other means) on our Websites is automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegal, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. No winnings shall be paid if we have reasonable suspicion to believe that such activity has occurred. Errors due to the computer hardware or internet connection are the sole responsibility of the customer.
2. Opening an account
2.1 To have access to our products or services, you must open a deposit account. Customers may bet up to the amount deposited in their account as we do not operate credit accounts. Funds held in your account shall not entitle you to interest which we are entitled to retain. We do not hold Customer funds separately from our corporate funds and they are not subject to any specific trust arrangements. 2.2 Only one account is permitted per person. We reserve the right to close duplicate accounts, and to make void any bets placed in duplicate accounts. 2.3 By opening an account with us you will be able to use all the Websites. By accepting these Terms and Conditions you also accept the Terms and Conditions located on those Websites (which may include Specific Rules by which you are to be bound) and consent to the transferring of monies from within your account to enable you to participate in other products and services we offer to the extent you wish to do so. When you move between the Gala Coral websites and where you subsequently opt to use our additional products and services you accept the corresponding Specific Rules for the relevant betting or gaming product. 2.4 When you first deposit, you are entitled to set a deposit limit. These facilities are made available to you in accordance with our Responsible Gambling policy and you need to follow the procedure set out therein. 2.5 We will take all reasonable precautions to ensure your deposit limit is observed but we are not liable to you if you circumvent our procedures and top your account up with funds exceeding your limit. 2.6 In the event that a sum is mistakenly credited to your account we shall be entitled to make the appropriate adjustment to it. 2.7 In the event that a sum is mistakenly credited to your account, and this money is withdrawn, then you must reimburse to us this money on request and we are entitled to set-off any subsequent amounts you deposit with us to satisfy this liability.
3. Credit Checking and Age Verification
3.1 When deciding whether to accept your registration, we may supply the information you have given us to authorised credit reference agencies to confirm your identity and card details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them. For your protection, any telephone calls to our Customer Service Centre may be recorded and monitored. 3.2 We will not open an account unless we believe, acting reasonably, that you are 18 years or over. It is illegal in the UK for anyone to facilitate gambling with anyone aged under 18 and if you are under 18 and in the UK you will be guilty of a criminal offence. 3.3 We are entitled to verify any information you give us when you open an account to ensure you are over the age of 18 and we may ask you to provide us with proof you are over 18. You will not be able to withdraw any winnings until our verification process has been satisfactorily completed. In any event, if you have failed to satisfactorily complete our age verification checks within 72 hours of you registering a relevant bank card and placing your first bet or wager, we are entitled to freeze your account, prevent you from gambling any further until you have satisfactorily completed these checks and, if upon completion of age verification you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings.
4. Username, password, PIN & Customer Information
4.1 When opening an account, Customers choose a username and password that will be used to access their account. These should be kept secure. Customers can change their password at any time via the Account Options menu. Customers can choose to select a PIN, this will be used when making a deposit or withdrawing funds from an account. The PIN can also be changed or deactivated by the Customer at any time. 4.2 When opening a Gala TV account (either via the interactive red button or via the freephone number (0800 587 4880) customers will be provided with a username and generic password.  You will be instructed to change your password the first time you log onto Gala TV.  If you fail to change your password within two weeks, your account will be locked and you will need to contact customer services on 0800 294 7294 to reactivate the account.  Customers can change their password via the interactive green button at any time. 4.3 The Customer is responsible for the secrecy of his/her own Username, Password and PIN. Bets or wagers placed by third parties aware of these details will be considered valid. 4.4 It is your sole responsibility to ensure that all information supplied to us by you is accurate and up-to-date and that it remains so. We are entitled to assume it is. 4.5 You will not allow any other person or third party (including, without limitation, any minor) to use your account or accept any prize on your behalf. If you think your account may be accessed by a minor we would ask you to be vigilant, keep your password and pin code safe and contact us to enquire about filtering software that will be compatible with the Company’s Websites.
5. Deposits and Withdrawals
5.1 We offer several different methods for making a deposit or a withdrawal from an account. Details on the payment options currently offered and any charges associated are included in the HELP section. 5.2 When opening an account with a debit or credit card, you must make sure that you use your own card. We are entitled to assume that you are. The maximum number of cards that may be registered on any individual account at any given time is one. 5.3 As well as any other verification processes we may undertake, any account holders depositing from debit and credit cards may be required to provide additional proof of identity to assist with age verification before making their first withdrawal. We refer you to section 3 of these General Terms and Conditions which explains more about age verification. Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal, should circumstances dictate. Therefore, should the circumstances dictate, we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, photocopy of a valid identity document, utility bill or header of a recent card statement. 5.4 These documents must be mailed, scanned and e-mailed or faxed to us at the address and numbers provided on the Contact Us page in the HELP section. 5.5 If any sum is incorrectly credited to your account you are obliged to notify the Company, and the Company is entitled to reverse such credits and/or recover such sums from you (with interest) if withdrawn. If you use the sums improperly credited to place bets, the Company can void (i.e. cancel) all such bets and reverse any winnings. 5.6 Save for accounts opened via the interactive red button on Gala TV, by default, we hold deposits in the Sports Betting section of your account. We allow you to move seamlessly between products, but when you wish to play either Casino, Bingo, Poker or Games, you will need to transfer funds from the Sports Betting section of your account. Furthermore, any winnings must be transferred back to the Sports Betting section of your account before a withdrawal can be requested. Customers may withdraw funds from their account at any time providing all payments have been confirmed and provided Customers have satisfied our identification procedures. As from the 15 December 2007, you might be requested to contact our Customer Care Team if you wish to deposit or withdraw more than the equivalent of 3,000 Euros in aggregate (or the equivalent) in any 24 hour period from our gaming and casino cashier wallets. 5.7 When you win using our products or services, you may be legally obliged to account to the relevant tax authorities. This remains your responsibility and we are not liable to account to any such authority for any of your personal taxes. 5.8 We do not charge for deposits by bank transfer, debit or credit cards although Customers should note that some credit card companies categorise betting transactions as ‘cash’ and may levy a fixed and/or interest charge from the date of payment. 5.9 Withdrawals to UK debit and credit cards and via bank transfer to UK bank accounts are also free of charge to Customers (we absorb these). 5.10 Where Customers make repeated deposits and withdrawals without commensurate play, we reserve the right to pass associated bank charges on to you by debiting your account but will provide you with advance notice before doing so to enable you to cease such activity. 5.11 Withdrawals via bank transfer to International bank accounts (deposits and withdrawals) attract bank charges, which may vary according to the amount of money transferred and are met by the Customer. 5.12 We reserve the right to charge a reasonable commission on any currency exchanges taking place where, in our opinion, an appropriate level of gameplay has not occurred so the Customer is deemed to be abusing exchange rate fluctuations. Our currency exchange rates are calculated in accordance with the daily rates set out in the Financial Times.
6. Freezing and Closing an account
6.1 In certain circumstances, we may need to freeze the monies in your account such that such funds will be temporarily unavailable for you to play with. We will do so where we have reason to believe that your account may be being used for fraudulent purposes, for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer betting markets. Until our investigations are completed and until we are satisfied that the cause of our concerns no longer exists we may continue to freeze the account or opt to close it. We can also freeze or close your account (as we can determine at our discretion) if we believe you are involved in collusion, match rigging or cheating of any kind or if we have reason to believe you are under 18 years old or in a jurisdiction (or citizen of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal. In such event we reserve the right to supply such Customer details to any relevant authority so as to assist with a proper investigation. 6.2 We reserve the right to close a Customer's account at any time. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so. 6.3 The Customer has the right to close an account at any time, providing their account does not show a balance is due to us. A Customer should indicate his desire to close an account in writing, via e-mail, fax or letter, using our Contact Us section. 6.4 In this case, the Customer shall be sent the sum on deposit in his/her account by a method of payment determined by us. Should the Customer have placed bets, the outcome of which is as yet unknown, and which subsequently win, the corresponding sums shall be sent later when the bet is completed. 6.5 It is agreed by the Customer that charging back any deposited funds shall be considered a breach of this agreement and entitle us to close its account and terminate our relationship.
7. Dormant accounts
7.1 If you have not logged into your account or otherwise not accessed or used it for a continuous period of one hundred and sixty-eight (168) day your account shall deemed to be dormant. Similarly if we have frozen your account for the reasons given in the preceding section for such a period it shall be considered dormant. If your account becomes a dormant account and there is a credit balance on the account, then we will use all reasonable endeavours to contact you to determine your wishes in respect of those unutilised funds.
8. Security
8.1 We use secure technology to protect the information Customers submit to the website. We are endorsed by BT Trustwise and Verisign. Read our full Security Policy.
9. Promotional offers
9.1 Where we offer to match a Customer's initial deposit as part of a promotion, this money is provided for Customers to bet with, and it may never be withdrawn as cash. 9.2 We reserve the right to insist that Customers bet the amount of their own deposit before they can bet with the free money we credit to them. 9.3 Both the initial deposit and bonus must be staked before any withdrawal will be permitted although a void bet will not qualify as being staked. 9.4 As only one account per person is permitted, any Customer is entitled to only one initial matched deposit. 9.5 Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it. 9.6 An advertised offers relating to the opening an account is limited to one per Customer. In the case of a Customer opening more than one account, we reserve the right to suspend and close duplicate accounts, and make void any bets placed. 9.7 Promotional offers may be subject to specific terms and conditions which, in the event of any ambiguity, will take precedent over these General Terms and Conditions.
10. Telephone bets
10.1 Our Websites do not accept bets or wagers by telephone or email. 10.2 UK customers may like to know that Coral operates a separate Telephone betting operation available on 0800 242 232.
11. Normal 'trading' hours
11.1 The normal hours of work for the sports trading department are 9.00 am to 11.00 pm Monday to Saturday and 10.00am to 10.00pm on Sundays. Outside of these hours some events and betting opportunities may not be available. 11.2 Outside of these hours limits will be applied to the size of bets we are willing to accept. These limits may vary according to the sport, the event, the selection or our betting liability. 11.3 Subject to the Liability section of these Terms and Conditions, our Websites are available 24 hours, 7 days a week.
12. Placing Your bets
12.1 You may bet up to the amount deposited on your account. We do not operate credit accounts. When a bet or wager is placed and accepted, the corresponding amount is charged against your deposit account. 12.2 The Customer is obliged to check that the bet instructions he/she submitted are correct before confirming the bet. We reserve the right not to accept, or accept only a part of any bet. We reserve the right to propose a different stake size or price for the selection on any bet. 12.3 On Gala TV once a customer has pressed the red button to go interactive, customers are warned that they are about to go online an incur telephone charges. Calls are charged at a local rate from a BT landline. However, charges from other networks may vary and we recommend that you check with your local operator in case you have any doubt. We shall not be held liable for any costs incurred whilst interactive play is on progress 12.4 At all times, where there is any disagreement as to the details of the bet or wager staked, our records shall prevail.
13. Valid bets and wagers
13.1 A bet or wager is deemed to be valid only following electronic confirmation of acceptance. Only then is it lodged in our server. This acceptance is demonstrated with the generation of a Bet Identification Number or, in the case of poker, a Hand Identification number. The only exception to this is in the case of Tote Pool betting, where a Bet Identification Number is generated at the time the bet is submitted to the Tote Pool and acceptance is only confirmed once the status of the bet has changed from ‘pending’ to ‘running’ in the client’s List of Bets. Any Tote Pool bet that has not been officially transmitted into the Tote Pool in accordance with the above will be deemed void. 13.2 We reserve the right to refuse all or any part of a bet offered to us, void any accepted bets and withhold settlement if we have reason to believe: You are under 18 years of age; You are involved in fraud, money laundering, collusion, match rigging or cheating of any kind; You are in a jurisdiction (or citizen of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal; or a bet or wager may breach the governing rules of the relevant sport or event in question or jeopardise the integrity of the sport or event in question. 13.3 Where we have taken the steps to void a bet or wager for one of the above reasons, your actions leading to that shall be considered a breach of these Terms and Conditions and entitle us to terminate our relationship with immediate effect. In such circumstances we may use the monies we hold in your account in order to settle any liabilities we may incur as a result of your actions. 13.4 Gambling is a fast moving environment, odds move rapidly and bets are taken continuously and consequently mistakes do occasionally occur. We do all that we can to avoid this but we cannot accept responsibility for any obvious errors or omissions in respect of the announcing, publishing or marking of prices, the late closing of markets, place terms, handicaps, runners or results despite our every effort to ensure total accuracy. If a bet is accepted in error by us at a price or market condition, as indicated above, that is: Materially different from those available in the general market at the time the bet was made; or So obviously incorrect given the relative probability of the event occurring at the time the bet was made; or So obviously incorrect having regard to the nature of the betting business or the market in question (including if we erroneously accept a bet after the event in question has commenced (unless it is an in-running bet)), then we will not pay winnings higher than those that would be paid under the price available in the general market and we will either settle the bet at the correct price or on terms available with us or, on condition that you can provide us with verification, at the best price or on the best terms available with any of the following companies at the time the bet was struck: Ladbrokes, William Hill, Totesport or Betfred.
14. Odds Comparison Sites
14.1 When placing bets on your account via links from other sites (eg odds comparison), it is your responsibility to ensure that the details of the bet being submitted for acceptance are as actually intended. 14.2 Where a bet is accepted as a result of an incorrect link or incorrectly displayed price from such a site, the bet will be settled in accordance with the event for which it was actually accepted (as identified in your List Of Bets), unless cancelled by mutual consent prior to the start of the event.
15. Complaints and Disputes
15.1 In this section of our Terms and Conditions a "complaint" means a complaint about any aspect of our conduct in relation to your dealings with us and a "dispute" means any complaint which is not resolved through the Complaints Procedure and which relates to the outcome of a gambling transaction. All disputes are dealt with under our Dispute Resolution Policy. Complaints will not be heard by us if they are not raised with Customer Services within 12 weeks of the event which the bet related to occurring. 15.2 In relation to all complaints or disputes, we reserve the right to record all telephone and e-mail communications with you and any other person. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive. 15.3 It shall be a condition of your agreement with us that any complaints and disputes are and remain confidential both whilst we seek a resolution and afterwards. You agree that you shall not disclose the existence, nature or detail of any complaints and disputes to any third party (which shall include the discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party). If you do so, that shall be considered a breach of the Terms and Conditions and we will no longer be obliged to continue seeking a resolution to your complaint and dispute and shall be entitled to freeze (and potentially close) your account. Complaints Procedure 15.4 We take complaints seriously. If you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting Customer Services. We will then give you a name and status of one of our Customer Support advisers who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint. Dispute Resolution Policy 15.5 If a complaint is not resolved to your satisfaction by the use of our Complaint Procedure, you may refer the matter to an independent adjudicator. The appropriate adjudicator is determined by reference to the products or services that are the subject of the dispute or by the regulator of the product in question. We will inform you which body to refer to, upon request. Where a dispute is referred to one of the bodies mentioned below, the resulting decision shall be final and binding and you therefore will not have further recourse to the courts. 15.6 Betting The Independent Betting Adjudication Service (IBAS) provides a free, independent, impartial, confidential dispute resolution and arbitration service for disputes relating to the sum or sums to be paid or credited to Customers on any betting wager between Customers and operators including fixed odds games, but excluding spread betting. It ensures that all its adjudicators are experienced and independent and make a full and independent assessment of the facts made by way of written submissions, make adjudications based on the merits of each case as set out in the written submissions with appropriate care and attention and prepare a written finding. IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS. 15.7 Third party licensed casino and poker Our third party licensed casino and poker products and services are provided by Eurobet (Gibraltar) Limited which is licensed by the Gibraltar Regulatory Authority. We agree to submit to any independent arbitration body that may be approved from time to time by the Gibraltar Regulatory Authority and will, upon request, provide you with details of any such body. 15.8 Bingo, in-house casino and games Our bingo, in-house designed casino and games products and services are provided by Gala (Alderney) Limited which is licensed by the Alderney Gambling Control Commission. We agree to submit to the dispute resolution procedure offered from time to time by the Alderney Gambling Control Commission.
16. Fraud
16.1 We will seek the fullest criminal and contractual sanctions against any Customer involved in fraud. We will withhold payment to any Customer where fraud is alleged or suspected. 16.2 The Customer shall indemnify and shall be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from a Customer’s fraud, dishonesty or criminal act.
17. Self-exclusion
17.1 Whilst most customers are able to enjoy their gambling, we recognise that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling, we provide a self-exclusion facility. We also refer you to our policy on Responsible Gambling, which highlights how seriously we take this issue and the assistance we provide. 17.2 Self Exclusion is a formal process whereby we cease to allow you to operate an account with us for a minimum period of 6 months and up to 5 years, at your request. During this period we cannot accept any deposits or bets. We will close your account and return any outstanding balance to you. Any running bets will continue in place and we will forward any winnings after the event is settled. Once you self exclude, we cannot reverse this process for any reason and you may not apply to open a new account. We will not reopen any self excluded account, but after the expiry of the exclusion period you may telephone us to open your account (no other method of activation is possible.) Legislation requires us to provide you with a 24 hour cooling off period, during which you may elect to keep the exclusion in place. 17.3 To use our self exclude facility, you must be logged into your account. From the Account Options menu you will be able to select Update personal details and then click on Responsible Gambling. 17.4 You will see a link to the online form. Click on the link and simply fill in the form with details of any other Gala Coral Group account you may have and select the period of time that you wish the exclusion to apply, then click on Update to send your Self-Exclusion request. We will action your request within 48 hours and confirm to you by e-mail, on your external e-mail account, when we have put the exclusion in place. 17.5 Software is available to assist you with self-exclusion from organisations such as ICRA. 17.6 Having implemented reasonable checks and safeguards to ensure that whilst you are self excluded you cannot access our Website(s) and you do not receive marketing material about gambling from us we cannot be held liable to you or any third party if you are able to continue to gamble on our site(s), or if any marketing material inadvertently gets sent to you and you continue to gamble on any other party’s sites or premises. Moreover we would urge you if you continue to gamble during any period of self exclusion (from ourselves or other operators) that you seek urgent professional help. 17.7 We will use all reasonable endeavours to ensure compliance with self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue to gamble through additional accounts where you have changed any of the registration details (which would also include if you open up an account with substantially the same information, albeit inputted into the registration form in a different way).
18. Liability
18.1 We are only obliged to pay out winnings that have been genuinely won in accordance with our Terms and Conditions. 18.2 You accept that our products and services and the corresponding Websites upon which they are available are provided to you "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the fullest extent permitted by law. 18.3 Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer’s access to, or use of, or inability to use, our products and services and the corresponding Websites or any of our chat rooms, any software, any materials or other information on our Website or any goods, materials or services available therefrom (whether based in contract, tort and whether negligent or otherwise), even if we have been advised of the possibility of such damages or loss or that such loss was foreseeable. 18.4 Where your play has been interrupted for some reason, we refer you to our policy on Bingo Interrupted Gaming Policy, Poker Disconnection Policy, Games Interrupted Gaming Policy and Casino Interrupted Gaming Policy. 18.5 You specifically acknowledge, agree and accept that we are not liable to you for:- the defamatory, offensive or illegal conduct of any other Customer; any loss whatsoever arising from the use, abuse or misuse of your account or any of our products and services and the corresponding Websites; any loss incurred in transmitting information to our Websites by the internet or by e-mail; any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services; the accuracy, completeness or currency of any information services provided (including, without limitation, prices, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on our Websites; any failure on our part to observe any self-exclusion policies that we may have in place from time to time; and any failure on our part to interact with you where we may have concerns about your activities. any false or misleading information any false or misleading information by our Gala TV presenters or callers. 18.6 Nothing in these Terms and Conditions shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.
19. Intellectual Property
19.1 You acknowledge that all intellectual property rights in this Website, in all related software and information and in these Terms and Conditions is owned by or licensed to a member of the Gala Coral Group. 19.2 You further acknowledge that: all materials on our Websites (including design, text, graphics and photographs) are the copyright of a member of the Gala Coral Group; and a member of the Gala Coral Group is the owner or valid licensee of the trade marks, logos and trade names appearing on this Website and you may only use such trademarks for the sole purpose of displaying this Website on your computer and for transacting with it. 19.3 You may access information (including, without limitation, results, statistics, sporting data and fixture lists, odds and betting figures) on, and download and print extracts from, this Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by downloading and you are expressly prohibited from using such materials for any commercial purpose unless this has been agreed with us in advance. 19.4 You may not transfer, copy, reproduce, distribute, exploit or make any other use of material on this Website in any manner other than for the purposes of displaying it on your computer screen and printing it in order to view its content. You may not link this Website to any other website without our permission. 19.5 For certain of our products and services, you may need to download software in order to use them and we will license the software to you (or sub-license to you, to the extent the software is owned by a third party). The terms upon which you may download and use any such software will be made available to you at the time of download and must be accepted by you prior to your use of that software.
20. Governing Law and jurisdiction
20.1 These Terms and Conditions and all of their constituent parts are governed by English law and the courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes that arise out of or in relation to them, other than any disputes that fail to be dealt with by our Complaints and Disputes procedure.
21. Collusion
21.1 Collusion occurs when two or more users attempt to gain an unfair advantage by sharing knowledge of the games or other information to other users' disadvantage. Any user who attempts to or colludes with any other user while using the service may be permanently banned from using the service or software, across the network, and their account may be terminated immediately. We will do our best to investigate complaints registered against users suspected of collusion. If we are informed during play about suspected collusive behaviour, we may, in our sole discretion, terminate suspected users' access to the service and / or block their accounts. However, under no circumstances shall we be liable for any loss, whatsoever, sustained by you as a result of the collusive, or otherwise unlawful activity of any person using the service or the software. For the avoidance of doubt, collusion includes both hard, or direct, collusion and soft collusion (i.e. where a player acts differently against different opponents within the same game because of external influence).
22.“Unfair Advantage” Programs
22.1 Customers are not allowed to use any software program endowed with artificial intelligence, including without limitation a robot, in order to assist them in the use of the games service. In the event that we deem any such software has been used, we reserve the right to take any action we see fit, including immediately blocking access to the service and / or the network to the offending user, terminating such user's account and seizing all monies held in such account. Read more about our Policy on “Unfair Advantage Programs”.
23. Additional Terms
23.1 If you do not understand any of these Terms and Conditions then please contact Customer Services. 23.2 These Terms and Conditions (and all the document referred to herein) constitute the entire agreement between us in connection with its subject matter and supersede all prior representations, communications, negotiations and understandings concerning the subject matter of our relationship. 23.3 No term or provision of these Terms and Conditions shall be considered as waived by any party unless a waiver is given in writing by that party. 23.4 We shall not be liable for any breach of this agreement directly or indirectly caused by circumstances beyond our reasonable control and which prevent us from performing our obligations to you. 23.5 These Terms and Conditions are drafted in the English language. If also drafted in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail. 23.6 You may not assign, transfer, charge, create a trust over or otherwise deal in its rights and/or obligations under these Terms and Conditions (or purport to do so) without our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Terms and Conditions as we see fit. 23.7 If any of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions. 23.8 Nothing said or written by any employee or agent of the Gala Coral Group of companies shall constitute a variation of these Terms and Conditions or an authorised representation about the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to you for any such unauthorised representation. 23.9 Except for members of the Gala Coral Group of companies, a person who is not party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

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SPECIFIC SPORTS RULES

Applicability of these Rules 1. Result 2. Event details 3. Sports Playing Rules 4. Potential Returns 5. Late bets 6. Related contingencies 7. Game/match time 8. Settlement odds 9. Void bets 10. Cancellation/Alterations of Bets 11. Refusal of bets 12. Price changes 13. Non runners 14. Price or event rigging 15. Special bets 16. Maximum payouts 17. Minimum stakes 18. The Dead heat Rule 19. Tattersall's rule 4(c) 20. Place terms for each-way betting 21. Postponements/Cancellations /Abandonments 22. No Starting Price returned 23. Lottery bets 24. Change of venue 25. Outright Bets on Player/Team withdrawn after the Official Start 26. Top Goalscorer/pointscorer markets 27. NON UK (INCLUDING IRELAND) racing 28. Concessions and bonuses 29. In Running Betting Please also refer to specific rules for individual events. INDIVIDUAL SPORTS 30. Horse Racing 31. Football 32. Greyhound Racing 33. Golf 34. Formula One 35. Rugby 36. American Football 37. Snooker 38. Tennis 39. Darts 40. Cycling 41. Boxing 42. Athletics 43. Cricket 44. Baseball 45. Basketball 46. Ice Hockey 47. Rallying 48. Handball 49. Volleyball 50. Ice Hockey (European)   Applicability of these Rules The following specific terms and conditions (our “Specific Sports Rules”) govern Your use of all our interactive sports betting products and services. They form part of Gala Coral’s General Terms & Conditions, which apply to all the products and services we offer and which You have to accept upon registering for any of the online or interactive products or services offered by the Gala Coral Group. To the extent there is any inconsistency between the General Terms and Conditions and any of these Specific Sports Rules, the General Terms and Conditions shall prevail. Throughout these Specific Sports Rules, any reference to "the Company", "we", "our", or "us" refers to the Gala Coral Company noted in the General Terms and Conditions. 1. Result 1.1 The final result for settlement purposes will be the initial official result as confirmed subsequent to the event’s closure. This will apply to all events, except where the specific event rules (below) state the contrary (e.g. horse racing). For example, the podium positions in Grand Prix racing as well as any similar official ceremony or presentation in other sports are to be treated as the official result. Subsequent changes in results, whether due to disciplinary hearings or otherwise, are disregarded. If no official result of a sporting event is available, the result will be determined by us with reference to all accessible evidence. 2. Event details 2.1 Event details (dates, commencement times etc) displayed on the Website are for guidance only. We are not responsible for any errors or amendments to any event details displayed. Score displays are indicative only and no responsibility will be accepted by us for bets placed on their basis. 3. Sports Playing Rules 3.1 The actual playing rules of the sports on which we offer markets are governed by the rules of the relevant regulatory authority. A non-exhaustive list of these authorities is available here. 4. Potential Returns 4.1 The results produced by our bet calculator are only designed to be a guide to potential returns. We cannot guarantee results to be 100% accurate. Certain invalid inputs may result in unrealistic returns, so please be careful when entering your data. 5. Late bets 5.1 While we try to always remove the opportunity to bet on an event once it has started, should an event remain 'open' on the website, this is not in itself an indication that we are willing to take bets on the event and bets placed after the start of an event (excepting cases where we are specifically offering In Running Betting) will be made void. 5.2 All times displayed on the website are for information purposes only, and we adhere to official start times of events and races. 6. Related contingencies 6.1 It is not permissible to bet on multiple selections, where the respective outcomes are related, in a multiple bet. 6.2 Related in this sense means that should one event happen, then another event happening becomes more likely. 6.3 Should a related bet inadvertently be accepted then wherever possible we will give the customer the choice to have the whole stake equally divided between the individual selections as single bets, or to have the bet cancelled. Where we are unable to contact the customer, or we discover the error after an event has started, then the whole stake will be equally divided among the selections as single bets. The exception to this is where the selections are not available to be bet as singles. In this case the whole bet will be made void. 7. Game/match time 7.1 All games/matches must play to the conclusion of scheduled playing time (including all injury time) to be considered official, unless otherwise stated. Any extra time is not considered unless otherwise stated. 8. Settlement odds 8.1 All odds are subject to fluctuation, and (unless otherwise indicated) bets will be settled at the prevailing offer at the time a bet was placed and confirmed. 9.Void bets 9.1 If a market is voided for any of the reasons indicated in these Rules, all stake money will be returned to the customer. 10. Cancellation/Alteration of Bets 10.1 Once a bet has been submitted and confirmed by us, it cannot be altered or cancelled by the customer. 11. Refusal of bets 11.1 We reserve the right to refuse any bet that is submitted to us, without giving a reason. 11.2 On occasions where we are willing to accept a part of a bet, or accept a bet but at different odds or terms, we will always propose a revised bet to the customer who can then accept or decline the revised bet. There will always be a limited time within which the customer must decide to accept or decline a revised bet. If the customer does not respond in time the bet will not be placed. This time limit is subject to fluctuation depending on different factors, but will normally be less than thirty seconds. 12. Price changes 12.1 All of our prices are subject to fluctuation at any time. 12.2 We will accept bets only at the price that is applicable to the selection at the time that the bet is submitted. 12.3 To view the current odds for any event the customer should 'refresh' the page on which the odds are displayed. A refresh icon is provided for this purpose on pages displaying horse and greyhound races, where the prices of individuals runners are most liable to change. 13. Non runners 13.1 In the event that a selection for an event does not participate, or if an event is cancelled, then bets on these will be considered non runners. 13.2 Excepting Ante Post Bets (as specified in detail below), a single bet on a non runner will be made void. Save for Ante Post Bets, where the whole bet will be deemed a loser, where a non runner is part of a multiple bet the whole bet will not be made void, but only the parts of the bet relating to that selection will be made void. For example, a treble involving a non runner becomes a double - to the same stake - on the remaining two selections. 14. Price or event rigging 14.1 Where there is evidence of price rigging in horse racing or greyhound racing, we reserve the right to settle bets at Starting Price, or to make bets void. 14.2 Where there is evidence of corruption in any event we reserve the right to make bets on that event void or to withhold payment, pending the outcome of any subsequent investigation and ultimately to declare bets on that event as void. Where evidence of rigging exists or where there is evidence of a series of bets each containing the same selection(s), having been placed by or for the same individual or by a syndicate of individuals, we reserve the right to require claims for payment to be submitted in writing to our customer services. 14.3 In the event of an official enquiry in relation to suspicious betting activity (or other malpractice) surrounding an event, we reserve the right to disclose information (including confidential information) to the sports governing body or their representatives as required by law. 15. Special bets 15.1 From time to time we will offer special betting opportunities, the rules for which are not covered specifically in these Rules. In the case of these bets, we will display the additional terms in the text description that relates to the opportunity on the website, and bets will be settled accordingly. 16. Maximum payouts 16.1 The maximum payout on any bet or bets involving one or more of the same selections are shown below.  These maximum payout amounts will apply even if by taking a price, the level of potential winnings exceeds these amounts. 16.2 Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply. 16.3 Where a range of accumulators or other multiple bets are placed including a common selection(s) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days. 16.4 Any group of customers who have placed the same combination of selections and we reasonably believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below. 16.5 Should a number of bets, containing the same selection(s) be placed in one or more of our branches, via telephone and/or internet and we reasonably believe they have originated from one customer or group/syndicate of customers, then we reserve the right to limit the total payment of all those bets combined to the single maximum payout applicable to these rules. Single selection bets            No Limit Horse Racing UK & Irish selections covered by a full SIS or Our line service £1 million Racing in UK & Ireland NOT covered by SIS £50,000 Foreign Racing covered by SIS £250,000 Unless otherwise stated Foreign Racing NOT covered by SIS £25,000 Greyhounds BAGS £500,000 Live on Sky Sports £500,000 Sky Flyers and Greyhound Placers £50,000 Other TV (Terrestrial and other satellite e.g. Ch 854) £25,000 Non BAGS at the following tracks: Crayford, Hove, Romford, Walthamstow and Wimbledon £10,000 When the bet contains a selection competing at any other meeting £2,500 Football Grade 1 Football English/Scottish Premier League English Championship and Leagues 1 & 2 The Conference National division Scottish 1,2,3 English/Scottish cup matches Internationals Champions League & UEFA Cup post qualifying rounds Germany Bundesliga 1 Spain La Liga Primera France Le Championnat Italy Serie A £1 Million Grade 2 Football Italy Serie B Germany Bundesliga 2 Spain La Liga Segunda Holland Eredivisie Belgium Jupiler Portugal SuperLiga Sweden Allsvenskan Norway Tippeligaen Denmark Ligaen 1 Finland Veikkausliiga Turkey Super Ligi Greece 1st Division France 2nd Division £250,000 All Other Football £50,000 Other Sports Rugby League/Union, Cycling, Tennis, Athletics, Boxing, Darts, Snooker, US Sports, Motor Sports, Cricket and Golf £100,000 unless otherwise stated Other TV Specials and other non-sport £25,000 17. Minimum stakes 17.1 The minimum stake for any single or combination bet is set out in the bet slip. These minimum stakes may change for different betting opportunities. There is no maximum stake for a bet. All bets are subject to the maximum payout relating to that betting opportunity. 17.2 It is the customer's responsibility to check the potential return on any bet does not exceed the maximum payout relating to that bet. For assistance, where it is possible to calculate, we display the potential return on the Bet Request page of the website. We also offer a Potential Return calculator feature on the Betting Slip page. Please note that where a bet contains a selection at Starting Price, a potential return cannot be calculated. 18. The Dead Heat Rule 18.1 In the event of a dead heat for first place in a race or event, the win stake of any bet on one of the selections involved in the dead heat is divided by the number of dead heaters and multiplied by the full win odds to calculate the return. Therefore, for example, a £10 bet at 6/1 on a horse that dead heats with one other horse for first place, is paid at the rate of £5 at 6/1, giving a total return of £35. The remainder of the stake money is lost. 18.2 In the case of an each way bet, where a dead heat causes there to be more selections placed than the number of places on which we are paying, the number of selections dead heating is divided by the number of places available. The place stake of the bet is divided by this number and then multiplied by the full place odds to calculate the returns. 19. Tattersall's rule 4(c) 19.1 Where a horse is withdrawn before coming under Starter's orders, after a course market has been formed, bets are settled in accordance with Tattersalls' rules. Tattersalls' Rule 4 Deduction Scale makes an adjustment to prices to reflect the absence from the 'book' of any non runner. The following deductions are made per pound won and relate to the price of the withdrawn horse at the time the bet was struck. a) 1/9 or shorter 90p b) 2/11 to 2/17 85p c) 1/4 to 1/5 80p d) 3/10 to 2/7 75p e) 2/5 to 1/3 70p f) 8/15 to 4/9 65p g) 8/13 to 4/7 60p h) 4/5 to 4/6 55p i) 20/21 to 5/6 50p j) Evens to 6/5 45p k) 5/4 to 6/4 40p l) 13/8 to 7/4 35p m) 15/8 to 9/4 30p n) 5/2 to 3/1 25p o) 10/3 to 4/1 20p p) 9/2 to 11/2 15p q) 6/1 to 9/1 10p r) 10/1 to 14/1 5p s) over 14/1 no deduction In the event of two or more horses being withdrawn before coming under starter's orders, the total deduction will be the sum of the individual deductions, up to a maximum of 90p per pound won. 20. Place terms for each-way betting 20.1 On many events we accept bets 'each-way'. In an each way bet, half of the stake goes on the selection to win, and half on the selection to be placed. The place part of the bet will be paid at a fraction of the win price. The terms at which each way bets are accepted will differ for different events, and will always be displayed on the website at the top of the betting opportunity. 20.2 For horse and greyhound racing the each way terms we offer are as follows: In races of 5-7 runners we pay ¼ of the win odds for 1st and 2nd places. In races of 8 or more runners we pay 1/5 of the win odds for 1st, 2nd and 3rd places. In Handicap races of 12-15 runners we pay ¼ of the win odds for 1st, 2nd and 3rd places. In Handicap races of 16 or more runners we pay ¼ of the win odds for 1st, 2nd, 3rd and 4th places. Where there are less than 5 runners, the whole stake goes on the horse to win. All each way multiple bets are settled win-to-win, place-to-place. Equally divided each way betting is not available. Unless offered for a special event or via the Tote in the UK we do not offer 'place only' betting. 21. Postponements/Cancellations/Abandonments 21.1 Where a race is postponed and run later the same day, (i.e. before or at 23.59 on the same day in the time zone in which the race is taking place) all bets placed prior to the announced postponement stand for the re-arranged time, unless previously cancelled by the customer. 21.2 Specific rules relating to postponements and abandonments (void bets) are dealt with in the individual sporting rules below. Generally, postponement and abandonments will not void a bet if the outcome of the bet has already been resolved prior to the abandonment. For example, a football bet on a first goal scorer will stand if it has already been scored. 21.3 If a bet is placed under ante post conditions and the event is postponed, cancelled or abandoned, then the bet will be deemed a loser. 21.4 In the event of Ante Post Bets, where the whole bet will be deemed a loser, one or more event(s) is postponed/abandoned in an accumulator bet the postponed/abandoned event(s) will be treated as void and the stake will be transferred into the remaining selections in the bet with the odds adjusted to the odds on the rearranged bet at the time the original bet was placed (for example reducing a treble to a double or a double to a single where one event is cancelled.) 22. No Starting Price returned 22.1 In the event that a Starting Price is not returned for any horse race, bets will be settled at a Starting Price that will be decided upon by us having considered other forms of official returns on that race to determine a reasonable Starting Price. Where there is no Starting Price return in a greyhound race, all bets on that race will be void. 23. Lottery bets 23.1 We offer betting at fixed odds on the numbers drawn in different National and State Lotteries under the name LOTTOWORLD or LOTTO. Bets are accepted at fixed odds - set by us - and stake money invested on these bets does not go in to the lottery pool, or buy a ticket for that lottery. More rules and information relating to LOTTOWORLD or LOTTO are available in the HELP sectionon the Website. 24. Change of venue 24.1 In the event that a home side’s ground is changed to a neutral ground or a previously stated neutral ground is changed to a particular side’s home ground, all bets placed are still valid. Bets will only be void if the home and away team names are erroneously stated in reverse on our Website or if the match is switched from the original home side to the original away side’s ground. 25. Outright Bets on Player/Team withdrawn after the Official Start 25.1 If a player or team has taken any part in a sporting event once it has officially started and then fails to complete for whatever reason, we will settle your bet as a loser. 26. Top Goalscorer/pointscorer markets 26.1 The Dead Heat Rule will apply to top goalscorer/pointscorer in a competition if players finish on the same number of goals/points scored regardless of whether a differing official result is determined by other means by the sports ruling body. 27. NON UK (INCLUDING IRELAND) racing 27.1 Where we offer betting on horse racing from outside the UK or Republic of Ireland the rules covering ante post and early price betting are the same as for UK racing. Where the race has an official return of a Pari Mutuel dividend then board price betting will not be available, and bets at starting price will use the Pari Mutuel dividends. 27.2 Where there is a UK industry starting price and board price service provided by UK bookmakers we will normally offer customers the choice of (a) our early price, industry board price and industry starting price; or (b) Pari Mutuel returns. It is the responsibility of the customer to ensure that he has selected his preferred choice when placing his bet. All bets on non UK and Ireland racing will be settled on the final result including any subsequent Stewards’ Enquiries or Objections. 28. Concessions and bonuses 28.1 On Coral.co.uk we offer the following concessions and bonuses on the 'Lucky' series of bets, which apply only to bets on horseracing, greyhounds or a combination of both. Any accepted bet that includes a selection from a different sport will not qualify for any bonus or concession. Lucky 15 1 winner (and 3 losers) the win part of the odds for that one winner are doubled 4 winners 10% extra is added to the cumulative returns of the win part of the bet Lucky 31 1 winner (and 4 losers) the win part of the odds for that one winner are doubled 5 winners 20% extra is added to the cumulative returns of the win part of the bet Lucky 63 1 winner (and 5 losers) the win part of the odds for that one winner are doubled 6 winners 25% extra is added to the cumulative returns of the win part of the bet. 5 winners 10% extra is added to the cumulative returns of the win part of the bet. 29. In Running Betting 29.1 Where any information is provided alongside our in running betting service concerning the score or status of an event, customers should note that this is for indicative purposes only. We do not accept responsibility for the accuracy of this information and as such cannot be held responsible for any bets placed on the basis of this information. 29.2 While we will use our reasonable efforts to ensure that the information we display is as up-to-date as possible, any user of our in running services acknowledges that there is the potential for such information to be delayed, putting them at a disadvantage in relation to us or other customers who have access to more up-to-date information. 29.3 The customer is also advised that other media forms of communication on live events (such as websites, radio and television), may also contain a delay in relaying the real-time action and therefore again this could put the customer at a disadvantage as others (including us) may have access to the real-time information. 29.4 Football a) Normal time only counts (90 mins plus any injury time). Unless otherwise specifically stated, all bets on football matches are for play in normal time (i.e. the score at the end of the second half). Extra time and/or penalties do not count. Where a game is postponed or abandoned all bets that are not already determined will be deemed void. b) Handicaps can be a number of whole goals, so a draw on the handicap will then be presented as an option. Example: Arsenal (-1 goal) v Liverpool A bet on Arsenal will be successful only if they win by 2 goals or more. A bet on Liverpool will be successful if they win or draw the game. A bet on the draw will be successful if Arsenal win by 1 goal. c) Player to score the "nth" goal. When betting in running and we offer betting on the player to score the next goal (1st goal, 2nd goal, 3rd goal etc).  This market is settled on a no goal – no bet basis.  In other words, if a game stands at 1-1 after 60-minutes and we offer betting on “which player will score the third goal?”, all stakes on the player to score the 3rd goal will be refunded if the game remains 1-1. For betting in running purposes please note that we quote a price for own goal (unlike betting before the match where own goals are not counted in the player to score markets).  Therefore if the next goal to be scored is given as an own goal, this will be settled as a winner and betting will move to the next goal to be scored. Bets will be settled on the initial press association adjudication. Any subsequent changes will not count for betting purposes. d) Total match corners. Corners awarded but not taken do not count. In the event of a match being abandoned before 90 minutes have been played then all bets will be void unless settlement of bets is already determined. In the event of a corner having to be re-taken, only one corner will be counted. e) Next corner. Corners awarded but not taken do not count. When no next corner is taken, all bets on that betting opportunity will be deemed void. f) Total match bookings. A yellow card counts as 10 points, a red card counts as 25 points. The maximum make-up per player is 35 points. Settlement will be made with reference to all available evidence to cards shown during the scheduled 90 minutes play and followed up with official press association adjudication. Any card shown after the full time whistle has been blown will not count. Cards shown to non-players (e.g. Managers or substitutes who play no subsequent part in the game) do not count towards the total. In the event of a match being abandoned before 90 minutes have been played then all bets will be void unless settlement of bets is already determined. g) Next ‘nth’ goal. Unless otherwise specifically stated, the team that is awarded the next goal in normal time (90 mins plus any injury time), will be deemed the winner. If no next goal is scored, the no next goal will be deemed the winner. In the event of abandonment, all bets on this market that are not already determined will be classed as void. h) Last goal. Unless otherwise specifically stated, the team that is awarded the last goal in normal time (90 mins plus any injury time), will be deemed the winner. In the event of abandonment, bets on this market will be classed as void. i) Draw no bet. The team that wins the match in normal time is deemed the winner. If the match ends in a draw, all bets are void. j) Correct score. Unless otherwise specifically stated, the correct score normal time (90 mins plus any injury time), will be deemed the winner. Please note in the event of correct score betting being made available for extra-time, only the correct score in the 30 minutes period is taken into consideration. For example if a match ends 1-1 after 90 minutes and the home team score the only goal in extra-time, the 90 minutes correct score is settled as 1-1 and the extra-time correct score is settled as 1-0 as opposed to 2-1. 29.5 American football The home team is always listed second unless otherwise stated. Bets include overtime. The game must be completed for bets to stand, unless settlement of bets is already determined. In the event of a tie on the handicap, bets are deemed to be void. 29.6 Cricket a) Limited overs matches. All bets will be settled in accordance with the official competition rules as set out by the international cricket council. This includes matches where a reduction of overs has taken place. If the competition rules allow for the official result to be a tied or drawn match, and a tie or draw occurs, and we have not offered a price for a tie or draw, then the dead heat rule applies. Where a one day cricket match ends in a tie the dead heat rule applies. b) Runs in next over. Extras will be included. The over must be completed for bets to stand unless result already determined. If an innings ends during an over then that over will be deemed to be complete unless the innings is ended due to inclement weather in which case all bets will be void. c) Next man out. If either batsman retires hurt or batsman at the crease is different from those quoted then all bets placed on both batsmen will be made void and stakes returned. In the event of no further wickets falling then all bets will be void and stakes returned. d) Method of dismissal. The two options offered are caught and other. If a batsman is declared out by way of a catch then caught is deemed the winner. If he is dismissed in any other way, other is declared the winner. In the event of no further wickets falling then all bets will be void and stakes returned. e) Innings runs. Bets on innings runs will be void if 80% of the scheduled overs of the innings is not played due to external factors (such as bad weather), unless settlement of the bet is already determined. f) Runs in 1st 15 overs. Prices are offered for how many runs will be scored by the batting side in the first 15 overs of their innings. A quote is given and we offer prices for the runs scored to be over or under the quote. All 15 overs must be completed or bets will be void unless settlement of bets is already determined. 29.7 Darts a) Match bets. In match bets, the player progressing to the next round will be deemed the winner, providing one of the players has thrown a dart at the start of the first leg. If the first dart is not thrown, all bets will be void. b) Correct scores. In correct set or leg score bets, all bets will be void if the match is not completed (i.e. The required the number of sets or legs to win have not been played). c) Next leg betting. The player who wins the next specified leg will be deemed the winner. If the leg does not take place, then all bets will be void. d) Next set betting. The player who wins the next specified set will be deemed the winner. If the set does not take place, then all bets will be void. e) Handicap betting. The player who wins more legs or sets when the handicap is taken into consideration will be deemed the winner. If a match is not completed then all bets will be void. f) Next leg winning double - colour. The bull counts as red. The leg must be completed for bets to stand. 29.8 Golf Outright betting in-play. The winner will be the player receiving the trophy on the final day of the tournament. The result of any playoff will count.Bets on any player who fails to tee off in the first round will be void. Bets on any player who subsequently withdraws or is disqualified in any round will be losers. In the event that a tournament is reduced from the scheduled number of holes, we will deem, for settlement purposes, the player who receives the trophy as the winner. 29.9 Rugby a) 80 minutes betting. Normal time only counts. The score at the end of the second half will be taken as the final result. b) Handicap betting. Normal time only counts. The score at the end of the second half will be taken as the final result. If no tie price is offered and the final outcome is a tie on the handicap, bets will be void. c) Total points betting. Normal time only counts. The score at the end of the second half will be taken as the final result. In the event of a match being abandoned before 80 minutes have been played then all bets will be void unless settlement of bets is already determined. 29.10 Snooker a) Match betting. In match betting, the player progressing to the next round will be deemed the winner, providing one of the players has broken off at the start of the first frame. If the break off does not take place, all bets are void. b) Correct frame score. In correct frame score betting, all bets will be void if the match is not completed (i.e. The required number of frames to win have not been played). c) Handicap bets. In handicap betting, all bets will be void if the match is not completed (i.e. The required number of frames to win have not been played). d) First colour potted. First colour potted in any given frame will be settled according to the first colour (one of yellow, green, brown, blue, pink or black) legitimately potted and scoring its full value (i.e. Not in the course of a foul stroke, and not as a free ball). e) Total frame points. Betting is on the combined number of points scored by both players in any given frame. If the frame does not take place then all bets will be void. 29.11 Tennis a) Match betting. In match betting, the player progressing to the next round will be deemed the winner, providing the umpire has called play to begin. If the match fails to start (i.e. The umpire does not call 'play') then bets will be void. b) Correct set betting score. For correct set score betting, if the required number of sets to win the match are not completed then all set bets will be void. c) Next game betting. We will normally offer prices on the next scheduled game to be played. In the event of the next scheduled game being a tie-break all bets on that game will be void. d) Next set betting. If the set does not take place or is not completed, all bets will be void. 29.12 Volleyball Match betting. If a match is abandoned before regular time is played, all bets on that match are void, except for those markets that have already been determined. 29.13 Formula 1 Race betting. Bets are settled on the result of the podium presentations. 29.14 Australian rules football Match betting, handicaps, total points. All australian rules bets are settled on 80 minutes play unless otherwise stated. If the game results in a draw, then stakes will be refunded unless a price is offered for the draw. Bets will be settled on official afl result only. 29.15 Basketball a) General. For money line, handicap and the total points scored betting the winner of a game will be determined by the official result at the end of the game after regular time and any period of overtime played unless otherwise stated. At least 43 minutes of play must have taken place for nba bets to have action unless otherwise specified. At least 35 minutes of play must elapse for ncaab game bets to have action, unless otherwise specified. b) Money line. Both teams are priced to win the game with no handicaps applied. When betting on the money line your team must win the game in order for you to win your bet. For settlement purposes overtime counts unless a price for the draw is offered. c) Handicap. Where odds for handicap betting are advertised, the result used for settling is the match result adjusted for the handicap line available at the time the bet is struck. E.g. Chicago (+7) v detroit (-7), result chicago 76-80 detroit, chicago win on handicap Where scores are level after accounting for the handicap, a "push" results and stakes on both teams are refunded unless a draw price is offered. d) Game totals. For all basketball games any period of overtime is included in the final result to determine the settlement of bets, unless specified otherwise. 30. Horse Racing 30.1 Uk and irish horse racing bets are settled on a double result basis. This means that in some markets we settle using both the official result from the racecourse on the day (at the 'weighed in' signal) and the immediate result, with subsequent amendments, as a result of stewards’ enquiries or objections, ignored, (the “first past the post” result). 30.2 The first past the post result will generally apply to all single and multiple bets at all uk and irish tracks, however it does not apply in the following events, where the official result will apply: ante post bets forecasts & tricasts void races selection taking the wrong course selection given in error by judge selection carrying wrong weight jockey failing to weigh in any tote or pari-mutual bets markets on winning favourites & distance betting 'betting without favourites' markets daily challenge bets (jockey, meeting, tipster challenges & match bets) 30.3 Ante post betting. An ante post bet is defined as one taken before the final declarations to run are known. An ante post bet on a horse that does not run will be settled as a loser. Exceptions to this are where a horse is balloted out of the race as set out in jockey club rule 125, or had no chance to win at the time the bet was struck (e.g. The horse was dead), or where we offer the ante post bet 'with a run' (specific ante post bets where stakes are not lost on non-running horses). Ante post bets are accepted at the currently quoted price only. It is not possible to bet at accumulative odds on the same horse to win two or more races. Special odds may be offered (on request) for a horse to win two or more races. Where a race is postponed to another day and the final declarations stand, then bets on that race stand. If final declarations do not stand then all bets will be void. If a race is abandoned, declared void, or if the conditions of the race are altered (e.g. The race is run at a different racecourse than was originally intended) then all bets on selections in that race are considered non runners. 30.4 Early price betting. An early price bet is defined as one where a price is taken, and is placed after 10.00am on the day that the final declaration to run is made and before the first show of board prices from the racecourse are displayed. Early price bets are accepted on the basis that if the selection does not run, stakes will be returned (“non runner no bet”), and are liable to a rule 4 deduction. 30.5 Board price betting. A board price bet is one placed at the odds that we display immediately before a race as supplied from the racecourse where the race is run. We reserve the right to adjust bets when there is an official correction made to a board price that was displayed on the basis that the original price given was a mistake based on erroneous information at the time we contracted with the customer. Bets will be adjusted to the official price. Board price bets are accepted on the basis of non runner no bet, and are liable to a rule 4 deduction. 30.6 Starting price betting. Starting price bets are those placed accepting the officially returned starting price supplied from the racecourse where the race is run. All starting price bets, regardless of when they were placed, are accepted on the basis of non runner no bet. Rule 4 will only apply to starting price bets where a horse is withdrawn prior to the start of a race, and a new course betting market is not formed prior to the start of the race. Any bet accepted on a horse where the customer does not indicate he wishes to take the currently available price will be settled at the starting price. 30.7 Pari mutuel betting. Pari mutuel betting exists where there is not an on course betting market taken from course bookmakers to form betting shows and starting prices. Countries like france operate this 'totalisator' form of betting. When we offer starting price betting from races where a pari mutuel system is in operation, payments are as follows: We pay the win part of a payout equivalent to the pari mutuel win dividend. We pay the place part (of an each way bet) of a payout equivalent to the pari mutuel place dividend for that race. It is not possible to bet on pari mutuel races at prices other than the final declared dividend. Any prices displayed on the website prior to the start of the race that are based on the pari mutuel pools are displayed for information and guide purposes only. We reserve the right to not offer betting at pari mutuel returns. 30.8 U.S. Racing. Unless otherwise stated the following applies to settlement of bets taken on racing from the U.S.: a) Races of 4 runners or less – all bets will be settled to a tote dividend. All races will be win only. b) Races of 7 runners or less – all bets will be settled to a tote dividend. Races will be settled to only 2 places and the place part of any bet will be settled from the place pool. c) Races of 8 runners or more – all bets will be settled to a tote dividend. Races will be settled to at least 3 places and the place part of any bet will be settled from the show pool. 30.9 Match betting. Where we offer match bets between two horses in the same race both horses must come under starter's orders, or all bets are void. If only one of the horses completes the course then that horse is the winner. If neither horse completes the course then bets are void. It is not possible to combine a bet on a horse to win a race with a match bet involving the same horse. All match bets are settled on the official result. 30.10 Winning distance betting. When we offer betting on the total winning distance at a meeting, bets are void if the card is not completed, except where the result of the winning distance market for that meeting has already been decided. The maximum winning distance that will be deemed for any flat race is 12 lengths, and the maximum for a national hunt race - (including national hunt flat races - or bumpers) is 30 lengths. In the event of a walkover (the withdrawal of one or more runners that results in only one runner being left) the following winning distance will be deemed to have applied; 12 lengths for national hunt races - including national hunt flat races (or bumpers) and 5 lengths for a flat race. For winning distances less than 1 length the following scale is used to convert the official distance to a numerical value: Nose = 0.05 Short head = 0.1 Head = 0.2 Neck = 0.3 Quarter length = 0.25 Half length = 0.5 Three quarters of a length = 0.75 Neck = 0.3 A distance is defined as 12 or 30 lengths (see above). All winning distances are calculated on a first past the post basis and the distance will be calculated using the result as announced by the racecourse judge (subsequent amendments, as a result of stewards' enquiries or objections, will be ignored). First past the post terms do not apply where the wrong course is taken or the wrong weight is carried. In this event the distance between the runners who took the correct course/carried the right weight will apply. 30.11 Meeting challenge. When we offer the opportunity to bet on which meeting will have the most winning favourites the following rules will apply: A winning joint or co-favourite counts as a winning favourite, however a withdrawn favourite (if no new book is formed) counts as a losing favourite. If there is more than 1 favourite than for meeting challenge purposes the favourite will be the one that carries the lowest racecard number. If fewer than 3 races are completed at either meeting all bets will be void. Void races do not affect the result of a meeting challenge, unless fewer than 3 races are completed. A favourite which dead-heats for first place will be classed as a winning favourite. In the event of no starting price being returned, the horse with the lowest price in the racing post betting forecast will count as the favourite. Walkovers will be ignored for meeting challenge purposes. 30.12 Jockey challenge. When we offer the opportunity to bet on which jockey will ride the most winners at a meeting, the following rules will apply:- a) the result of a jockey challenge is determined by a jockeys actual rides. b) if either jockey in a jockey challenge does not ride in at least 1 race, all bets will be void. c) void races do not alter the result of a jockey challenge, unless rule (b) applies. d) a jockeys mount which dead-heats for first place counts as a complete winner for challenge purposes. e) a jockeys mount which walks over counts as a winning ride. f) a jockey challenge selection may be combined in a multiple bet with a meeting challenge selection. However, if the jockey challenge and meeting challenge involve races at the same meeting, a special price will be applied which accurately reflects the related nature of the selections. The combined odds of the two individual selections will not be used for settlement purposes, even if entered on to the system in error by our staff. 30.13 Trap challenge. When we offer the opportunity to bet on which trap will provide the most winners at a meeting the following rules will apply: Bets are acceptable win only. The dead heat rule applies to all bets where trap winners are equal. However, dead-heats in individual races will be treated as winners. The result will stand irrespective of any void races or abandoned meetings. 30.14 Tipster challenge. When we offer the opportunity to bet on which tipster will predict the most winners at a specified meeting the following rules will apply: If fewer than 3 selections of either tipster run all tipster challenge bets will be void. Void races do not affect the result of a tipster challenge, unless the above applies. A withdrawn selection counts as a losing selection. A selection which dead-heats for first place will count as a winning selection. 30.15 Forecasts. Forecast bets are accepted only in races of three runners and more. Should a forecast bet be accepted in error, or if a race is reduced to only 2 runners then bets will stand as a single on the first named selection (at starting price). Where one horse finishes alone then bets will be settled as a starting price odds single. In all other cases where a forecast dividend is not declared then bets will be void. If a horse becomes a non-runner then forecast bets involving that horse will be settled as a win single on the other runner. In a combination forecast, where a selection becomes a non-runner, the total stake of the bet will be divided equally between the possible forecast combinations using the remaining selections and the forecasts including the non-runner become singles. 30.16 Tricasts. Tricast bets are accepted only in races for which an official tricast return is declared by the appropriate authority. Where one of the horses selected in a tricast becomes a non-runner then the bet becomes a forecast on the remaining two selections. Where two of the selected horses become non-runners then bets will be void. Should we accept a tricast bet in error where no tricast is declared, the bet reverts to a straight forecast on the first two named selections. 30.17 Doubly engaged. All bets on horses on the website are accepted in the context of the race displayed on the page from which the bet was placed. Therefore a bet on a doubly engaged horse will stand only if it runs in that displayed race. For telephone bets if the race is named than the bet stands for that race. If only the horse is named than the bet stands wherever the horse runs. 30.18 Horse web streaming. Where we offer a horse web streaming service this service is provided for information and entertainment purposes only, and we cannot be responsible for the accuracy of any of the information relayed. 31. Football 31.1 Normal time only counts (90 mins plus any injury time). a) Unless otherwise specifically stated, all bets on football matches are for Play in normal time (i.e. The score at the end of the second half). Extra Time and/or penalties do not count. b) Where a match has been completed, but the result is subsequently deemed void for whatever technical reason, all bets will be settled on the original result regardless of any later rearranged fixture. 31.2 Postponements or cancellations Where a match is postponed or cancelled from the day for which it is was scheduled at the time the bet was struck, all bets on that game will be void, unless it is played before the end of the same calendar week (calendar week = monday to sunday). 31.3 Abandoned matches If a match is abandoned before the end of the second half, all bets on markets that are not already determined on that game are void.  This applies notwithstanding the fact the governing body may deem the result of the shortened match to stand for competition purposes (e.g. Fifa award a 2-0 victory to one of the teams). 31.4 First player to score a) Players who do not play in the game, or who come on to the field after the first goal has been scored are considered non-runners and stakes are refunded. b) For first player to score bets, own goals do not count. So, if the first goal in a game is an own goal then the player scoring the second goal will be settled as 'first' to score. If an own goal is the only goal of a game then 'no goalscorer' will be settled as the winner for that game. c) All reasonable efforts will be made to quote prices for all participants, however other players will count as winners should they score the first goal. 31.5 Each-way first goalscorer a) Singles and upwards accepted. b) With the exception of own goals, the place part of each way bets will be settled at one third the odds on all goals scored. Different goalscorers only. c) Where no goals are scored, all each-way bets will be treated as losing selections. d) If a player scores the first goal, both the win and place part of the bet are successful and will be settled at the appropriate win and place odds. If the same player scores another goal in the match no additional winnings will be paid. e) If a player scores any goal after the first goal, the place part of the bet is successful. If the same player scores another goal in the match no additional winnings will be paid. f) Where the selection does not take part, or comes on after the first goal is scored, both the win and place part of the bet will be void, unless the first goal is an own goal, in which case bets will stand. g) Players that are substituted/sent off before the first goal is scored are treated as losing selections in both the win and place part of the bet. h) Each-way bets on no goalscorer or last goalscorer are not accepted and if taken in error will be settled “all up to win”, (i.e. The total stake will